Frequently Asked Questions

  1. What is this action about?
  2. What is force-placed insurance?
  3. Why did I get the Notice and Claim Form?
  4. Who is qualified to receive a refund under the settlement?
  5. What is the deadline for filing a claim?
  6. What will happen if I do nothing?
  7. How do I get more information?
  8. How can I request a check reissue?
  9. Claimant is deceased and I’m the administrator of his/her Estate or the beneficiary. What documents should I provide?





1. What is this action about?

On October 3, 2011, the New York State Department of Financial Services (“DFS”) commenced an investigation, pursuant to the New York Insurance Law and Financial Services Law, of Assurant, Inc. (“Assurant”) and its subsidiaries, including but not limited to, American Security Insurance Company (“ASIC”) and American Bankers Insurance Company of Florida (“ABIC”), concerning force-placed insurance policies issued in New York State by ASIC and ABIC (the “Investigation”).

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2. What is force-placed insurance?

Force-placed insurance is insurance taken out by your bank, lender or mortgage servicer when you do not maintain the insurance required by the terms of your mortgage. This can occur if you allow your homeowners’ insurance policy to lapse or if your bank or mortgage servicer determines that you do not have a sufficient amount of coverage. On some occasions, homeowners have been issued a force-placed policy erroneously. In many instances, the premiums for the force-placed coverage are far in excess of the premiums you were charged for your voluntary homeowners’ insurance. Force-placed insurance is also sometimes referred to as lender-placed insurance.

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3. Why did I get the Notice and Claim Form?

You received the Notice and Claim Form because you were issued a force-placed insurance policy by ASIC or ABIC.

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4. Who is qualified to receive a refund under the settlement?

You must have been issued a force-placed policy by ASIC or ABIC on or after January 1, 2008 and meet the eligibility criteria for one of the following three categories of claimants:

  1. You defaulted on your mortgage or were foreclosed upon because of the forced placement.

  2. You were charged for force-placed insurance at a coverage amount higher than the amount permitted by your mortgage.

  3. You had voluntary homeowner’s coverage in effect or were charged commercial force-placed insurance rates on a one-to-four family residence.

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5. What is the deadline for filing a claim?

The deadline has passed. The postmark deadline was July 31, 2013 and claim forms are no longer accepted.

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6. What will happen if I do nothing?

If you do not submit a Claim Form, you will not receive any refund payments.

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7. How do I get more information?

You can contact us in any of the following ways:

  1. Call the settlement toll-free helpline at 1-800-961-2374.

  2. Send a fax to 1-855-454-1734

  3. E-mail your questions to: info@NY-AmericanSecurityFPIRefund.com.

  4. Write to: Assurant Claims Administration, c/o GCG, P.O. Box 9981, Dublin, Ohio 43017-5981.

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8. How can I request a check reissue?

To request a check re-issue, you must write to the Claims Administrator, and include your full name, address, claim number (if available), daytime telephone number with the best time of day to reach you, and a statement explaining the reason for your reissue request. Please email your request to: info@NY-AmericanSecurityFPIRefund.com, or mail your correspondence to: Assurant Claims Administration, c/o GCG, P.O. Box 9981, Dublin, Ohio 43017-5981.

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9. The claimant is deceased and I’m the administrator of his/her Estate or the beneficiary. What documents should I provide?

If the claimant is deceased and you need the check to be reissued to the claimant’s estate or to you as a beneficiary, you must write to the Claims Administrator, and include your full name, address, claim number (if available), daytime telephone number with the best time of day to reach you, and a statement explaining the reason for your reissue request. Please email your request to: info@NY-AmericanSecurityFPIRefund.com, or mail your correspondence to: Assurant Claims Administration, c/o GCG, P.O. Box 9981, Dublin, Ohio 43017-5981. You also need to include the following documents:

  1. A Death Certificate; and

  2. A copy of letters testamentary, letters of administration, or other official document that demonstrates your authority to act on behalf of the estate. A copy of the decedent’s will is acceptable for non-probated estates.

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