Frequently Asked Questions

  1. What is this action about?
  2. What is force-placed insurance?
  3. Why did I get the Notice and Claim Form?
  4. Who is qualified to receive a refund under the settlement?
  5. How do I get a Notice and Claim form?
  6. What is the deadline for filing a claim?
  7. Do I need to submit any documents in addition to my Claim Form?
  8. What will happen if I do nothing?
  9. How do I get more information?





1. What is this action about?

On October 3, 2011, the New York State Department of Financial Services (“DFS”) commenced an investigation, pursuant to the New York Insurance Law and Financial Services Law, of Assurant, Inc. (“Assurant”) and its subsidiaries, including but not limited to, American Security Insurance Company (“ASIC”) and American Bankers Insurance Company of Florida (“ABIC”), concerning force-placed insurance policies issued in New York State by ASIC and ABIC (the “Investigation”).

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2. What is force-placed insurance?

Force-placed insurance is insurance taken out by your bank, lender or mortgage servicer when you do not maintain the insurance required by the terms of your mortgage. This can occur if you allow your homeowners’ insurance policy to lapse or if your bank or mortgage servicer determines that you do not have a sufficient amount of coverage. On some occasions, homeowners have been issued a force-placed policy erroneously. In many instances, the premiums for the force-placed coverage are far in excess of the premiums you were charged for your voluntary homeowners’ insurance. Force-placed insurance is also sometimes referred to as lender-placed insurance.

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3. Why did I get the Notice and Claim Form?

You received the Notice and Claim Form because you were issued a force-placed insurance policy by ASIC or ABIC.

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4. Who is qualified to receive a refund under the settlement?

You must have been issued a force-placed policy by ASIC or ABIC on or after January 1, 2008 and meet the eligibility criteria for one of the following three categories of claimants:

  1. You defaulted on your mortgage or were foreclosed upon because of the forced placement.

  2. You were charged for force-placed insurance at a coverage amount higher than the amount permitted by your mortgage.

  3. You had voluntary homeowner’s coverage in effect or were charged commercial force-placed insurance rates on a one-to-four family residence.

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5. How do I get a Notice and Claim form?

The settlement website posts the Notice and Claim Form, which is available for printing and downloading. You can also request a Notice and Claim form by contacting us as follows:

  1. Call the settlement toll-free helpline at 1-800-961-2374.

  2. Send a fax to 1-855-454-1734

  3. E-mail your questions to: info@NY-AmericanSecurityFPIRefund.com.

  4. Write to: Assurant Claims Administration, c/o GCG, P.O. Box 9981, Dublin, Ohio 43017-5981.

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6. What is the deadline for filing a claim?

Claims must be postmarked on or before July 31, 2013 and received within 10 days thereafter. Claim Forms may be mailed to: Assurant Claims Administration, c/o GCG, P.O. Box 9981, Dublin, Ohio 43017-5981. They may also be faxed to 1-855-454-1734 by July 31, 2013.

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7. Do I need to submit any documents in addition to my Claim Form?

You should submit copies of all documents that you have that support your claim. Please review the Notice and Claim Form carefully regarding the types of documents that should be submitted, if you have them. If you have a copy of your prior voluntary homeowner’s insurance policy or declaration page, please provide it with your submission. Do not submit original documents.

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8. What will happen if I do nothing?

If you do not submit a Claim Form, you will not receive any refund payments.

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9. How do I get more information?

You can contact us in any of the following ways:

  1. Call the settlement toll-free helpline at 1-800-961-2374.

  2. Send a fax to 1-855-454-1734

  3. E-mail your questions to: info@NY-AmericanSecurityFPIRefund.com.

  4. Write to: Assurant Claims Administration, c/o GCG, P.O. Box 9981, Dublin, Ohio 43017-5981.

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